Terms of Service

Last Updated: April 26, 2025

1. Acceptance of Terms

By accessing or using the MedGuide Ltd. platform, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.

2. Eligibility

You must be at least 16 years old to use this platform. By using the platform, you affirm that you meet this requirement and have legal capacity to enter into this agreement.

3. Description of Services

We offer digital services to patients, healthcare professionals, and pharmaceutical employees, including profile creation, chat features, document sharing, trial matching, support groups, and health-related content. These services may evolve or change at our discretion.

4. Medical Disclaimer

This platform does not provide medical advice. Any health-related information, chatbot responses, or communications are for informational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment.

5. User Accounts

• You are responsible for maintaining the confidentiality of your login credentials.
• You must provide accurate and complete information during registration and keep it updated.
• You are responsible for all activity under your account.

6. Permitted Use

You agree to use the platform only for lawful purposes and in accordance with these Terms. You must not misuse or interfere with the services or try to access them using a method other than the interface provided.

7. Prohibited Conduct

• Posting false, misleading, or harmful content
• Uploading viruses, malware, or malicious scripts
• Engaging in harassment, abuse, or threatening behavior
• Scraping, copying, or reverse-engineering our services
• Attempting unauthorized access to other accounts or systems

8. User Content and License

You retain ownership of any content you submit. By posting or uploading, you grant us a non-exclusive, worldwide, royalty-free license to use, host, store, reproduce, modify, and distribute your content for the purpose of providing and improving our services.

9. Moderation and Reporting

We reserve the right to review, moderate, or remove any content that violates these Terms or applicable law. Users may report violations via our support system.

10. Subscription Services

Some services may be offered on a paid or subscription basis. All fees are due in advance and are non-refundable unless otherwise stated. Subscription services may be subject to additional terms.

11. Third-Party Services

We may integrate with third-party tools or services. We are not responsible for third-party content, terms, or privacy practices.

12. AI and Automated Responses

Certain interactions (such as chatbot responses) are powered by artificial intelligence. These are not reviewed by human moderators in real-time and may not always be accurate or appropriate. Use at your own discretion.

13. Termination

We may suspend or terminate your access to the platform at any time, with or without notice, if we believe you have violated these Terms or applicable law.

14. Disclaimers and Limitation of Liability

• Services are provided 'as is' without warranty of any kind.
• We do not guarantee availability, accuracy, or completeness of any information.
• To the fullest extent permitted by law, we disclaim liability for indirect, incidental, or consequential damages.

15. Indemnification

You agree to indemnify and hold us harmless from any claims, liabilities, or expenses arising out of your use of the platform or violation of these Terms.

16. Changes to These Terms

We may update these Terms from time to time. Continued use of the platform after changes means you accept the revised terms. The 'Last Updated' date will reflect the most recent version.

17. Governing Law

These Terms are governed by the laws of EU. Any disputes will be handled by the courts located in EU.

18. Contact Information

If you have any questions or concerns, contact us:
Email: [email protected]
Address: Mladost 3, 378, Sofia, Bulgaria